******************************* Please go to our http://www.long-distance-phone.com main page. We do not recommend this phone company any more. Due to changes in rates, closures etc. we do not recommend axicom, callnow, access authority (world access), etc. Bitte gehen Sie zu der callback Homepage http://www.a3.com/callback . Wir empfehlen diese Telefongesellschaft nicht mehr. Die Marktlage, Preise, Geschäftsschliessungen haben die Situation verändert. Wir empfehlen nicht mehr axicom, callnow, access authority (world access), etc. ***************************** Thank you for your inquiry about callback. This is an automatically generated response. Your request will be read and answered by a human responder, too. If you have further questions, please direct them to a3@a3.com Do NOT reply to the sender of this mail, otherwise you will receive this same mail from the autoresponder again!! PORTUGUES Se quiser receber esta informacao em portugues, favor mandar e-mail para phonebr@a3.com GERMAN: DEUTSCHE Erklaerungen sind auf der webpage http://www.a3.com/telefon THIS MAILING HAS THE FOLLOWING PARTS: + How to use World Access callback as a calling card from any public or private phone in the USA + World Access Callback order form and explanation how to fill it out + How to use World Access callback/how to place a call ======================================================= HOW TO USE AA WORLD ACCESS AS A CALLING CARD IN THE USA ======================================================= 800 Access Calling Instructions 1. Dial 1-800-816-8661 2. Listen for the voice prompt (English Only), then enter your Authorization Code. 3. Listen for the Voice Prompt, then enter your destination number. For destinations within the USA/Canada/Caribbean: Dial 1 + AreaCode + Number For destinations anywhere else in the world: Dial 011 + CountryCode + CityCode + Number =============================== HOW TO FILL OUT THE ORDER FORM =============================== NEW: To make your signup even faster, there is an online application form at http://www.a3.com/callback/aa/online_signup.cgi . Using the online signup speeds up your application. There is no installation fee, no monthly minimum. If you do not use it for many months, it may get cancelled. If you want to order, please fill out the order form, meticulously. It would be good if you e-mailed it to me, for my records. BUT, I need a copy via FAX or snail mail, because we need a clear signature to authorize credit card payment. Other forms of payment are possible but complicated. Please fill the form out very legibly, do not forget credit card expiration number and issuing bank (which country, too). Sign with a color that will transmit well via fax (black?). Send the fax high resolution. MY FAX NUMBER You can send a fax at any time, 24 hours, to the Los Angeles fax number +1 (310) 734-1511. If you call from another country, the number is probably 001 (310) 734-1511 Please send an e mail to a3@a3.com to confirm after you sent a fax. When you use the callback you get some spoken instructions over the phone. Pick which language you prefer. Expanded Voice Choices: 10 languages are available NOW to hear all the prompts in. Current available languages are English, Spanish, German, French, Portuguese, Mandarin, Korean, Japanese, Russian and Italian. Just choose one and list it on your order form. You probably do not need auto route extension, only if your phone goes through a human switchboard, The autocall has a voice asking for extension number so-and-so. Neither do you usually need security codes. If your phone is used by other people that you do not trust, or if you go through switchboards, you may want to request a security code, up to 5 digits long. You will have to dial this security code each time before you use callback. This makes your use more complicated. On the other hand, nobody else can misuse your callback account. The credit request must be the maximum you ever spend in a month. Service may (or may not) be cut until the end of the month when the request is reached. ========================================================== WORLD ACCESS (SM) Callback Service Authorization. Agent P-8200 Company/Name ___________________________________________________ Billing Address ________________________________________________ City____________________________ State _________________________ Country ________________________ Postal Code____________________ Phone __________________________ Fax ___________________________ E-mail(important: if you have none indicate a friend's e-mail) _______________________________________________________________ CALLBACK NUMBER INFORMATION(Numbers you will be calling FROM) Country Code______City Code______Phone _________________Ext_____ Country Code______City Code______Phone _________________Ext_____ Country Code______City Code______Phone _________________Ext_____ Country Code______City Code______Phone _________________Ext_____ VOICE PROMPTS [ ]Portuguese [ ]English [ ]Spanish [ ]French [ ]German [ ]Italian [ ]Japanese [ ]Korean [ ]Mandarin [ ]Russian CREDIT CARD [ ]VISA [ ]MASTERCARD [ ]AMEX [ ]DINERS Card number_______________________________________ Expires ___/___ Name Exactly as on Card __________________________________________ AGREEMENT (signature is required): I, the card-holder, by signing below, agree to pay and specifically authorize the company (or its Designee) to charge the credit card specified above for long distance telemanagement services. I understand that my credit card may be charged every week for actual usage incurred. I further agree that in the event my credit card becomes invalid, that I will provide the company with a valid credit card number upon request and have charged, or pay, any/all outstanding balances owed to the company. I agree that any disputes will no tbe cause for withholding payment and that I must pay all invoices in full regardless of any disputes being negotiated. All credits, if any, issued for resolution of disputes will be applied to the current billing cycles invoice in which the dispute is resolved. Authorized Signature ______________________________________ Date______________ Print Name ________________________________________________ ===================================================== EXPLANATIONS HOW TO USE ACCESS AUTHORITY WORLD ACCESS ===================================================== TO PLACE A CALL Dial your assigned Access Phone Number (APN). Be sure to precede it with the international access code for your country. Hang up after 1 ring. The system will call you back at your programmed Callback Number. If you let it ring 3 or more times, the system will answer and you will be billed for the call by your local telephone company. The Callback System will call you back within seconds. When you hear the dial tone, place your call as follows: If calling the USA, Canada or the Caribbean, dial: 1 + Area Code + Number If calling any other country, dial: 011 + Country Code + City Code + Number When the party you called hangs up, you may place another call by pressing the # key for 2 seconds. This will allow you to make multiple calls without having to repeat the call back process. When you have completed your calls, press the # key twice or hang up. This will disconnect you from the callback system. [a few notes: if the call does not go through, you pay nothing. If it does, your charge accrues since you picked up the dialback phone call. Hence it pays to dial quickly. Note also that you need a touch tone phone after you get the callback. ====================================================== TO CHANGE CALLBACK NUMBER AND INITIATE CALL [you probably will not want to use this and not need this] Dial your access number (DID). Stay on the phone for several rings (4 or 5) until the system answers. When you hear the tone, enter your Authorization Code, then wait for further voice prompts. Enter the new Callback Number† and wait for the voice prompts confirming your new Callback Number. (There may be a short silence while you wait for the electronic voice to verify your new Callback Number .) Note: Do not hang up until you hear the verification of your new Callback Number. Then hang up. If the Callback Number is in the USA, Canada or the Caribbean, enter: 1 + Area Code + Number If the Callback Number is in any other country, enter: 011 + Country Code + City Code + Number In a moment the system will call you back at your new Callback Number. When you hear the dial tone, place your call as follows: If calling the USA, Canada or the Caribbean, dial: 1 + Area Code + Number If calling any other country, dial: 011 + Country Code + City Code + Number When the party you called hangs up, you may place another call by pressing the # key for 2 seconds. This will allow you to make multiple calls without having to repeat the call back process. When you have completed your calls, press the # key twice or hang up. This will disconnect you from the callback system. =============================== Forced completion as an option: =============================== when the person calls the trigger number, normally he/she gets the callback with an american phone line and then he/she dials the number. With forced completion, the callback computer program dials the user back, and at the same time dials the forced completion number. That is, when the callback rings back at the user's place, it already is ringing at the forced completion number. The advantages are two: one the callback cannot be abused to acrue charges to other phone numbers. two: one needs to dial only one phone number, the callback triger numger. Normally one would have to dial the callback trigger number and then, after being called back, the number of the person one wants to talk to. Disadvantage: one cannot use the phoneline to call anyone else. I had one customer who uses it for his young son to call him. It is easier, faster, and the child cannot run up bills to other places. But, most people will not be served by this, because it is too restrictive.